Last updated: 21/11/2025

This Privacy Policy explains how Freelance Mechanics (“we”, “us”, “our”) collects, uses, stores, and protects your personal data when you use our website, mechanic services, and our booking system—including bookings made through BookMyGarage.

We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect the following types of personal information:

1.1 Personal Identification Information

• Full name

• Address

• Email address

• Phone number

1.2 Vehicle Information

• Vehicle make, model, year, and registration

• Service or repair history

• Diagnostic results

1.3 Booking & Payment Information

• Booking dates and times

• Payment confirmations (no card details are stored by us)

• Invoices and transaction details

1.4 Technical & Usage Data

• IP address

• Browser type and version

• Cookies and usage analytics

• Interaction with our website and booking system

1.5 Third-Party Information

Information provided through platforms such as BookMyGarage may also be shared with us, including:

• Your contact details

• Vehicle details

• Booking requests

2. How We Use Your Information

We use your personal data to:

• Manage bookings and provide mechanic services

• Contact you regarding appointments

• Provide quotes and service updates

• Process payments

• Issue invoices, receipts, and warranty information

• Improve our website and customer experience

• Meet legal and regulatory obligations

We only collect data that is necessary for the delivery of our services.

3. Legal Basis for Processing

We process your data under the following legal bases:

• Performance of a contract: To deliver the mechanic services you request.

• Legitimate interest: To improve our services and protect our business.

• Legal obligation: To maintain tax, financial, and safety records.

• Consent: When you accept cookies or subscribe to marketing communications.

4. How We Store & Protect Your Data

We store your data securely using encrypted and protected systems. We take appropriate technical and organisational measures to prevent:

• Unauthorised access

• Loss or destruction of data

• Misuse or disclosure

Your personal information is only accessible by authorised personnel.

5. Sharing Your Information

We do not sell or share your data with advertisers.

However, we may share necessary information with:

• BookMyGarage (for booking management)

• Payment service providers (for processing payments)

• Parts suppliers (when ordering specific parts for your vehicle)

• Legal authorities (only if required by law)

• IT service providers who support our website

All third parties are required to comply with UK GDPR regulations.

6. How Long We Keep Your Data

We retain your information only for as long as necessary, including:

• Service and repair records: up to 6 years (for legal and warranty purposes)

• Booking information: 12–24 months unless required for longer

• Invoices and payment records: 6 years (required by HMRC)

After these periods, your data will be securely deleted or anonymised.

7. Your GDPR Rights

You have the right to:

• Access your personal data

• Correct inaccurate information

• Request deletion of your data

• Withdraw consent (where applicable)

• Object to certain types of processing

• Request data transfer to another provider

To exercise these rights, contact us using the details in Section 11.

8. Cookies & Tracking Technologies

Our website uses cookies to:

• Improve functionality

• Enable booking features

• Analyse website traffic

For full details, please refer to our Cookie Policy.

9. Third-Party Links

Our website may contain links to external sites such as BookMyGarage. We are not responsible for the privacy practices of third-party websites.

We encourage you to review the privacy policies of any site you visit.

10. BookMyGarage Data Handling

If you book through BookMyGarage, they may share your information with us. We only use this data to manage your booking and provide services.

Please review BookMyGarage’s Privacy Policy for more details about how they handle your information.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, you can contact us at:

Freelance Mechanics
Email: aidancupid@googlemail.com
Phone: 01229 821302

12. Updates to This Policy

We may update this Privacy Policy periodically to reflect:

• Service changes

• Legal updates

• Website or system changes

Any updates will be published on this page with a revised “Last Updated” date.